Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

ICT Support Engineer

Wodonga, Australia

Reference: 6541973

Are you an IT enthusiast with a passion for making a real difference?

Upper Murray Family Care (UMFC) is on the lookout for a skilled and dedicated ICT Support Engineer to join our tech-savvy team in Wodonga.

We're not just any organisation - we're a Child Safe haven committed to the safety, happiness, and empowerment of children. If you're ready to use your IT prowess to contribute to a greater cause, read on!


At UMFC, we're not just about bytes and codes - we're about fostering a brighter future for children. As a Child Safe organisation, we uphold the highest standards of child safety, respect, and empowerment. We extend this commitment to our staff and volunteers, creating a supportive and inspiring environment that allows everyone to thrive.

The Role:

As our ICT Support Engineer, you'll be the tech hero behind the scenes, ensuring our digital infrastructure runs smoothly so we can focus on what truly matters: our mission. Reporting to the Senior ICT Engineer, you'll help diagnose, troubleshoot, and resolve technical challenges ranging from desktops and software to hardware and security systems. You'll be the go-to person for any issues our staff are having with their devices.

What You'll Do:

  • Swiftly respond to staff ICT requests, embodying the timely support they need.
  • Champion digital hygiene and cybersecurity to safeguard our mission-critical systems.
  • Collaborate in project activities and routine troubleshooting, showcasing your skills.
  • Analyze and recommend ICT asset upgrades, keeping us at the forefront of tech.
  • Escalate and document issues, ensuring seamless communication with our team.

What We're Looking For:

  • Tertiary IT qualification paired with at least 2 years of relevant experience.
  • Proficiency in desktop operating systems, Microsoft Office 365 administration and management of mobile devices.
  • Analytical mindset and methodical approach to problem-solving.
  • Team player with exceptional communication skills, ready to collaborate effectively.
  • Exceptional customer service skills and excellent written and oral communication to facilitate positive and effective interactions.

Perks and Benefits:

  • Competitive salary with super and salary packaging options.
  • 5 weeks of annual and agency leave, plus 1 week of additional sick leave.
  • Embrace work-life balance through our flexible workplace policy.
  • Unleash your potential through career development opportunities.

Ready to merge your IT expertise with a meaningful cause? Join UMFC, where your skills will directly impact children's safety, happiness, and empowerment. Be part of a team that's redefining IT support with purpose. Apply now and let's craft a better future together!

Empower Children, Elevate Technology, Excel at UMFC.