ICT Support Engineer
Are you an IT enthusiast with a passion for making a real difference?
Upper Murray Family Care (UMFC) is on the lookout for a skilled and dedicated ICT Support Engineer to join our tech-savvy team in Wodonga.
We're not just any organisation - we're a Child Safe haven committed to the safety, happiness, and empowerment of children. If you're ready to use your IT prowess to contribute to a greater cause, read on!
At UMFC, we're not just about bytes and codes - we're about fostering a brighter future for children. As a Child Safe organisation, we uphold the highest standards of child safety, respect, and empowerment. We extend this commitment to our staff and volunteers, creating a supportive and inspiring environment that allows everyone to thrive.
As our ICT Support Engineer, you'll be the tech hero behind the scenes, ensuring our digital infrastructure runs smoothly so we can focus on what truly matters: our mission. Reporting to the Senior ICT Engineer, you'll help diagnose, troubleshoot, and resolve technical challenges ranging from desktops and software to hardware and security systems. You'll be the go-to person for any issues our staff are having with their devices.
What You'll Do:
- Swiftly respond to staff ICT requests, embodying the timely support they need.
- Champion digital hygiene and cybersecurity to safeguard our mission-critical systems.
- Collaborate in project activities and routine troubleshooting, showcasing your skills.
- Analyze and recommend ICT asset upgrades, keeping us at the forefront of tech.
- Escalate and document issues, ensuring seamless communication with our team.
What We're Looking For:
- Tertiary IT qualification paired with at least 2 years of relevant experience.
- Proficiency in desktop operating systems, Microsoft Office 365 administration and management of mobile devices.
- Analytical mindset and methodical approach to problem-solving.
- Team player with exceptional communication skills, ready to collaborate effectively.
- Exceptional customer service skills and excellent written and oral communication to facilitate positive and effective interactions.
Perks and Benefits:
- Competitive salary with super and salary packaging options.
- 5 weeks of annual and agency leave, plus 1 week of additional sick leave.
- Embrace work-life balance through our flexible workplace policy.
- Unleash your potential through career development opportunities.
Ready to merge your IT expertise with a meaningful cause? Join UMFC, where your skills will directly impact children's safety, happiness, and empowerment. Be part of a team that's redefining IT support with purpose. Apply now and let's craft a better future together!
Empower Children, Elevate Technology, Excel at UMFC.